FAQ's

What are the event dates and times?

Tuesday, March 21 Wednesday, March 22
10:00am – 5:00pm 10:00am – 4:00pm

What is the address of the Convention Center?

Javits Center
655 West 34th Street
New York, NY 10001

I can’t access the Exhibitor Dashboard, what do I do?

If you need help accessing your Exhibitor Dashboard, please contact Customer Service at 877-232-8845 or 203-840-5646 or email Dashboardsupport@reedexpo.com.

If you have additional questions, contact your Customer Success Specialist.

I’m not sure where to start with the Exhibitor Dashboard, what do I do?

We’ve put together a ‘How-To Guide’ with step-by-step directions on how to make the most of your online profile in the Exhibitor Dashboard. View our How-To Guide for help with navigating the Exhibitor Dashboard.

Is it too late to order Staff Badges for the booth?

You can order your badges right up until the show, to do this you will need to log into your Exhibitor Dashboard with your ID & Password. You will receive a confirmation email with bar code for each badge which can be picked up onsite at the “ALREADY REGISTERED EXHIBITOR with Bar Code” desk.

If you have misplaced your log in information for the Exhibitor Dashboard feel free to email your Customer Success Specialist.

If I forget to order my badges, how do I get them?

Just order your badges as you would have through the Exhibitor Dashboard with your ID/PW and you will get a confirmation email with BAR CODE. Bring your bar code with you and pick up your badges onsite at the Javits Center.

Where do I order items I need for BuildingsNY?

Inside the Exhibitor Manual you will find an Exhibitor Action Checklist, which will provide you with the contact information for all of the official Show contractors. Check back soon for the 2017 Exhibitor Manual.

How can I lower my Freeman costs?

Freeman is the official BuildingsNY Show contractor and they do offer discounts for exhibitor orders placed on their website prior to February 27, 2017.

Check back soon for the Exhibitor Manual for more information.

You can create an account with Freeman at: www.freemanco.com

Will my crates be in my booth when I get there?

If you take advantage of shipping to the Advanced Warehouse, your crates will be in your booth based on your move-in dates. You can ship your materials to arrive at the Advanced Warehouse before Monday, March 13.

If you ship to the Show Site, you could see a delay of a couple hours before your shipment is received, staged and brought to your booth space. You can ship your materials to arrive at the Show after Monday, March 20.

What if I don’t ship my boxes to the Show? Can I hand carry my boxes?

Yes – BuildingsNY has a Lend-A-Hand Program which is a free cart service provided during move-in & move-out days to help transport your items to your booth. Check back soon for more information.

How can I drive traffic to my booth at the show, are there any free programs?

Take advantage of the Free Customer Invitation Program and invite your customers and prospects to the show for FREE. You have the option of ordering a customized email invitation (eVite), web banner, printed ticket, or all three—no hassle, we'll create them for you! Order your customized invitations here.

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